Domestic Shipping
• 05-07 days for Northern and Central regions to receive goods
• 02-03 days for the Western region to receive goods
• INNER CITY: 01-02 days to receive goods
For customers in HCMC, to get the same-day shipping services, we suggest you contact us via Instagram Direct Messenger/ Facebook Messenger.
INTERNATIONAL SHIPPING
05-07 days for areas near Vietnam
10 -15 days for other areas
* International shipping fees depend on each region and the weight of the goods
RETURN & EXCHANGE POLICY
Returns & Refunds
We do not accept returns or issue refunds under any circumstances.
Exchanges
Exchanges are accepted for size or colour only and are subject to product availability.
Exchange requests must be submitted within 2 days of delivery. All items must be unworn, unused, unwashed, and returned in their original condition with all tags attached.
Customers are responsible for all costs associated with the exchange, including shipping fees in both directions and any additional charges incurred during the process.
We reserve the right to refuse any exchange request that does not meet the conditions outlined above.
Incorrect, Missing or Defective Items
Please record a complete, unedited video while opening your parcel. This video is required for us to assist with any incorrect, missing or defective items.
We are unable to investigate or process a claim without a valid unboxing video.
Thank you for your cooperation and understanding.