1. Domestic Orders
- Shipped via local carriers such as GHTK, Viettel Post, GHN,…
- A confirmation email will be sent right after you complete your purchase on our website.
- For any shipping information changes, please contact us via Facebook, Instagram, or hotline.
- Delivery time: 1 – 4 days for available items. For made-to-order or out-of-stock items, the delivery time will be confirmed upon order confirmation.
- Note: Delivery time may vary during holidays or due to the courier’s schedule.
2. International Orders
- Shipped via DHL, FedEx, EMS,…
- A confirmation email will be sent once your order is completed.
- For shipping information updates, please contact us via Facebook, Instagram, or email: oiastudiosss@gmail.com
- Delivery time: 5 – 20 days depending on the destination country, customs, and other conditions.
- Shipping fees: calculated by country.
- Important: No refunds for international orders. Please ensure your order details are correct before payment. If you require delivery by a specific date, contact us before placing your order for consultation.
3. Responsibility for Documentation & Logistics
- All orders are pre-packed and sealed by oiastudios.com before shipping.
- Carriers are responsible for transporting goods under the principle of “intact package.”
- OIA STUDIOS provides a sales invoice upon delivery.
- Each package includes recipient details (name, phone number, address), order tracking code, and invoice/tracking slip (if available).
4. Damaged Goods During Shipping
- Whether shipped by OIA STUDIOS or a third party, we will take full responsibility for resolving any damage caused during delivery.
- In case of shipping delays, we will promptly notify customers, who may choose to cancel the order or continue waiting.
